Adult Line 1-877-503-1850
Teen Line 1-877-923-0700
Calling a crisis line can be the first step to reach out for help. Available uninterrupted, 24 hours a day, La Casa’s two Crisis Lines provide confidential and toll-free support to callers California-wide.
Text Line 1-415-200-3575
We also maintain a text line for non-emergency contact for individuals that may prefer to reach out via text messaging. Please note that our text line is not confidential and that at this time, it is not staffed 24 hours a day. If you need an immediate response, please reach out by phone to the above hotline number.
Live Support for Those In Need
Live, trained staff and volunteers answer our phone lines 24 hours a day, 7 days a week, 365 days a year. Individuals can also contact our text line at any time; however it is not staffed 24 hours a day. These lines provide survivors of domestic violence with culturally appropriate, multilingual crisis intervention, counseling, information, resources, and referrals. For concerned friends, family members, neighbors, and service providers, they give support and information about how to safely offer help to a victim or direct him or her to resources and services.
Crisis lines provide survivors with critical access and immediate support, but La Casa also offers related face-to-face assistance on an emergency, drop-in, or regular basis. Our crisis lines also provide ‘round the clock access to our Emergency Shelter Program, currently the only domestic violence shelter in San Francisco that conducts intakes after business hours and over weekends.
A call to our crisis line may not only be the first step toward safety. It may also mean accessing the second, third, or fourth step.
One Woman’s Story
Geneva called La Casa’s hotline at 12 a.m. on a Tuesday night. She was at the police station because her boyfriend had just beaten her up, leaving her with a broken nose and swollen neck. She had nowhere to go and no idea about what to do. She was in shock after having experienced significant trauma. An advocate on La Casa’s crisis line listened to Geneva’s story and provided her with information about available options and resources. By 2 a.m., Geneva was safe in our confidential shelter program, resting in her own room, and surrounded by supportive staff and services awaiting her in the morning.